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Heartfelt Home Healthcare

November, 2011

Dear Heartfelt,

The enclosed money is in appreciation of the administrative staff of Heartfelt in remembrance of my mother, Ruth.

For 4 1/2 years you provided 24 hour care.  I will always be grateful that she was able to end her life in the familiar surroundings of her own home.

Thank you.

Sincerely yours,

Marilyn, MD


June 20, 2011

Dear Heartfelt Staff,

This is a very belated thank you for the loving care you gave my parents.  My sisters and I knew they were safe when you came into their home to care for them.  A special thank you to Ericka for “going above & beyond” to make sure things ran smoothly at home.  They are now doing well at Manchester Presbyterian Lodge.  My dad has actually gained weight and has a hearty appetite.  My mother especially likes the activities including the therapy dog visits.

I will recommend your agency to my friends and family.

Best Wishes

Jill


March 21, 2009

Dear Heartfelt Home Healthcare,

I would like to make a small donation in the memory of my husband's grandma.  My husband and I choose Heartfelt Care because one of the nurses that came in to help out Grandma and every time we talked to her she always expressed how much she enjoyed her.  Just from hearing Grandma talk it seemed to us that the Aide treated her more like a friend that was there to check on her rather than a nurse that needed to take care of her.  Grandma was always independent and liked to do things she liked to do.  Laurie gave her the opportunity to continue to do these things until she was too sick to try by just being there as a helping hand.  We greatly appreciate the care she was given from Heartfelt since she was a loving, caring, gentle woman and we live too far away to be able to go take care of her.  I just thought you should know how well of a job your staff at Heartfelt is doing and how much it means to our family the care you provided.

Please accept the enclosed donation.  Thank you again for providing the excellent care to Grandma when it was definitely needed.

A Thankful Client


 

February 20, 2009

To all the employees at Heartfelt,

Thank you for your encouragement and prayers in our time of sorrow & grief, and for all you did for my mom in caring for her.

I know she is at peace and now working with "Jesus" on the streets of glory!

Thank you for caring.

In his love,

A Thankful Client


December 18, 2007

Dear Heartfelt Staff,

This letter is to notify you of your patient's untimely death this morning.  Thank you for the exceptional service you provided.  Her family expressed on several occasions their satisfaction with your services.

Sincerely,

Care Manager @ Active Aging


 

February 7, 2007

Pat Nestor

Heartfelt Home Healthcare Services

                               

 

                                                                                          Re: Phyllis

Dear Pat,

I want to take this opportunity to express my gratitude on behalf of my mother and our family for the services that were provided to her in her own home.  It was because of the quality of care that she was afforded by your staff that she was able to remain in her own home for as long as she did.

My Mother is going to be 94 years old and is currently at St. Mary's at Asbury Ridge.  Even though it is a wonderful facility with caring staff, she longs for the day when she can come home.  Home for her may not be her own place any longer but rather my home in the future if we can get to a point where that is feasible.  If that happens, I will be calling your agency to arrange for her 'skilled nursing care' to occur in our home.

I can't end this letter without acknowledging your staff:  Your Home Health Aide whose dedication and caring for my mother were beyond description.  No one could have done a better job, in as wonderful a fashion as she did.  She is one of a kind, we were Blessed and fortunate to have her working with my Mother in her home.

Sincerely,

Carla


April 10, 2006

Dear Administrator:

Thank you so very much for the experience of working with your "caring" home care firm. You have a wonderful home health staff who are there when I need them the most. When I had my second surgery, they couldn't wait to come back and care for me.

The Physical Therapist was a wonderful person who turned my dark days into sunshine. She is a wonderful representative and dedicated to her profession. She made my worst days better, and I cannot say enough about her.

My aides were extremely friendly and helpful, as well as positive people. They went over and beyond to help me. One of them also helped with my animals which I greatly appreciated.

Thank you so very much for sending me people who made me feel better.

I miss everyone.

A Thankful Client


 

June 6, 2007

Dear Jean and Staff,

I would like to express my sincere appreciation and gratitude for the work your staff did in the particularly challenging case we recently shared.   While there were times where things were quiet and peaceful, there were other episodes that varied greatly from that ideal setting.

Your staff did a wonderful job of de-escalating moments of anxiety, redirecting when appropriate, and calling for additional assistance when needed.  While I did not have the opportunity to meet each one of your caregivers, I believe every one did excellent work.  I did have the opportunity on a number of occasions to interact with Lisa who covered nights.  She was put in some very difficult and somewhat awkward situations which she handled with professionalism and dignity.  Shelly was excellent in redirecting the resident when I was unable.  In addition, she maintained her calmness in the most difficult of situations Tuesday evening and assisted our staff and EMT’s in everyway possible.

You would have been very proud to see your staff at their best.  I would like to commend all of them on their fine job.  I have appreciated working closely with your whole team on this case, and look forward to the continued relationship we will share.

Sincerely,

Director of Health Services at Assisted Living

 
     
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Erie, Pennsylvania Office
 
Meadville, Pennsylvania Office

Heartfelt Home Healthcare, Inc.
4166 West Ridge Road
Erie, PA  16506

Phone: 814-838-2743
Fax: 814-835-1320

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Heartfelt Home Healthcare, Inc.
18279 Conneaut Lake Road
Meadville, PA 16335

Phone: 814-337-8383
Fax: 814-337-8380

EMAIL

     
     

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