We care for you

Heartfelt Home Healthcare Services, Inc. believes that quality begins at home or in a home-like setting. All members of the Heartfelt Home Healthcare team demonstrate compassion when working with our clients. Our team’s compassion is combined with enthusiasm, interest, dedication, and a sincere desire to serve. Heartfelt has been providing specialized health care to clients in Erie, Crawford, Mercer, and Venango Counties since 2002.

Our staff welcomes the opportunity to provide quality “One-On-One” care to you or a loved one in your home. With Heartfelt’s personal care services, we provide the opportunity for your loved ones to heal in the comfort of their own home, while keeping their personal independence.

Our Mission

To provide the Northwestern Pennsylvania region with the highest possible standard of affordable, holistic-focused care to clients and families. To present the Art and Science of relationship centered skilled and unskilled caring in the comfort of the home environment, benefiting the businesses and residents of the community.

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We care for you!

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Your Goal is Our Goal

We believe that quality care begins at home or in a home-like setting, and we understand the issues confronting clients and loved ones during the difficult decision-making process. We want to help you achieve your goal of finding the best, most comprehensive program and personal care for your loved one.

nurse with two patients
nurse feeding patient

We're Committed to Excellence

Heartfelt Home Healthcare Services, Inc. is committed to excellence along the home healthcare continuum, providing effective, accessible, and affordable service to our clients. We pre-screen, train, supervise, insure, and bond all our employees. We may accept or make arrangements to coordinate client care through other support service organizations as well.

nurse feeding patient

Why Heartfelt?

Many benefits can come out of teaming up with our staff and receive the services of Heartfelt Home Healthcare. Families can benefit by choosing Heartfelt by being able to postpone the need for institutionalized care of your loved ones, while also reducing total costs for healthcare. With our patients, Heartfelt understands people are striving for their personal independence, and we want to be able to respect those wishes while keeping them healthy.

Contact us today and see how hard we work to present quality care for you and your loved ones!

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Meet the Staff

Meet some of our highly qualified staff members and read about how they got to where they are today along with their professional credentials that make up our amazing team here at Heartfelt. To become a member of our staff, please see the Career Opportunities page.

Jean Sappington

Jean Sappington

Owner / President

Initiating the start-up of Heartfelt Home Healthcare Services, Inc., was the continuation of one journey, and the beginning of another. Having created three companies in the past in the service industry I understood the risks involved, as well as the energy necessary. Eventually, my interest in the medical profession won over and with the support of additional staff members I began the process.

I have always felt if I was going to venture into a business, I needed to accept full accountability myself for the end result. If the business failed, it was on me. If it succeeded, I was doing something right. Today, after over 15 years into the process, I am even more excited about our accomplishments, our staff, and our challenges. I look forward to many tomorrows with a capable staff, a greater understanding of the business, and a knowledge that I know more than when I started.

Scott Teeter

W. Scott Teeter

Vice President

When staff require direction or information, oftentimes their first stop will be Scott. Internally managing our computer programs, keeping all licensures and contracts with referral sources up-to-date, and processing all information to the right sources is his responsibility. Further, Scott works hand-in-hand with Jean, our President on most all issues. Many times, Scott can be found working on advertising programs, reports, and computer updates. The community knows Scott as a contact to approach Heartfelt with whatever their need may be. Should you have a family member requiring services, or if you are a nurse seeking employment with Heartfelt, we encourage you to give Scott a call. He is knowledgeable, capable, and eager to answer your need.

Scott Teeter
Tina M. Borgia

Tina M. Borgia, RN

Administrator / Director of Nursing

When interviewing and hiring Tina, her enthusiasm and drive were evident. She sat on the edge of her seat sharing openly what she had done, what excited her about healthcare and other areas of vocation she had experienced and how she felt Heartfelt would benefit through her employment with us. Upon hire, she directed that same energy to the duties of the position she accepted with us. Since her hire in June, 2013, Tina has worked with our staff, the Department of Health, referral sources, and our Governing Board to further develop and refine the services, skills, and relationships we have internally and externally. Should you have the opportunity to meet her and work with her we are sure you will appreciate the values we see in her.

Jennifer Slozat

Jennifer Slozat, RN

Alt. Administrator / Asst. Director of Nursing / Clinical Mgr

Personality plus compassion, and excellent clinical skills, are the tools Jennifer brings to each client. With a combined experience of 10 years in institutional and home care prior to joining the Heartfelt team, Jennifer continues to learn and grow with us. Should you require the skills of a Registered Nurse, feel confident she would be just what the Doctor ordered.

Jennifer Slozat
Tiffany D. Hosick

Tiffany D. Hosick, LPN

Administrative Asst. / Homecare Mgr.

Tiffany is our Licensed Practical Nurse / Administrative Assistant. Having been with us since 2010, in her position, Tiffany is responsible for managing our Homecare side of business in Crawford, Venango, and Mercer Counties making visits, monitoring caregivers, and interacting with clients and their families. Further, Tiffany supports our Director of Nursing while accepting referrals and interacting with Physician offices. If you are hoping to find a caring and compassionate individual with amazing people skills, give her a call. She is always eager to please our clients and client families while working within the guidelines.

Whitney Plascencia

Whitney Plascencia, LPN

Homecare Mgr.

When hiring new employees, management’s goal is always to find the rewards through that hire. Whitney is an example of having done that. Since coming on board, she has taken on the responsibility for several areas including hiring nurses, processing telephony payroll and assisting our Director of Nursing when bringing on board new clients. Finally, Whitney has taken on the position of Homecare Manager, supervising both Aides and case workers for Heartfelt. With her professional approach, and caring and compassionate attitude, all clients benefit upon meeting and utilizing her skills. If you require care for a loved one, we encourage you to give Whitney a call. You will be pleasantly surprised!

Whitney Plascencia
Janet C. Keister

Janet C. Keister, LPN

Administrative Asst.

Janet’s position with Heartfelt encompasses a variety of duties. From Case manager, to LPN Supervisor, including clinical care, to Payroll Assistant, and customer service, she prides herself in her dedication to her position. Janet came to us in 2016. Since that time, her enthusiasm and maturity have allowed our clients and our staff to enjoy what she brings to our team. Honesty and integrity go hand-in-hand as she accomplishes whatever duty she faces, benefiting the recipient in all areas. We are confident anyone whose file she touches will benefit from her dedication.

Sue Jozefczyk

Sue Jozefczyk

Scheduler

Scheduling can be one of the most difficult challenges for any company. Many variables must be considered. Sue brings the patience and dedication necessary to accomplish this task. She has the background in a similar position. When coming to Heartfelt for care you can be assured you will hear a soft spoken, patient individual on the other end of the line when you interact with her. She is a caring and compassionate individual who wants to help.

Sue Jozefczyk
Wendy Fugate

Wendy Fugate

Scheduler / HR

Able to take on most any task is the benefit Heartfelt has with Wendy. Having worked for Heartfelt at its startup, she helps keep us on track with her payroll assistance. Further, she is heavily involved in recruitment of new nurses and aides, including managing files to assure accuracy and timeliness with their files. Additionally, Wendy schedules aides and interacts with clients. You cannot find a more capable and friendly individual with whom to interact.

Patty Ovak

Patty Ovak

Medical Billing Specialist

Having worked with Heartfelt for over 10 years, Patty has extensive experience in interacting with clients, insurance representatives, referral sources, and family members. In her position, she is responsible for managing the processes that assure reimbursement to Heartfelt, and that provide for coverage of the patient while in our care. Patty further interacts closely with our management team in many areas of responsibility in her position. She is a great patient advocate, while keeping the financial aspects current and accurate.

Patty Ovak

More Healthcare Services

During crucial moments in life, you can trust our caregivers to distinguish your needs and meet them with warmth and compassion. Whether recovering from a surgery, an illness, or making a new transition in life, Heartfelt Home Healthcare is here to help. Along with Heartfelt’s skilled, specialized skilled, and personal care services, we make sure all of our patients have the opportunity to receive:

  • A personal evaluation and consultation by a registered nurse care manager
  • A personalized care plan

To ease each individual into a smooth transition, our staff is here to answer any questions you or your loved ones may have.

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